How to send a gift coupon

Please click to the link “Sending a gift coupon” in your shopping cart. We need the following information to execute an order of a gift coupon:

Prename and family name of the recipient

A valid email address of the recipient

The credit amount desired (You may as well use a partial amount of your credit sum).

Furthermore a short message to the recipient is useful. Please check all particulars before sending them to us. There is any possibility to rectify the particulars given to us before sending.

How to pay with a gift coupon

As soon as you dispose of a gift coupon you may use this to pay your order. There is a possibility to cash a gift coupon during the order process. In case the value of the goods ordered exceeds the value of the gift coupon, you have to choose your preferred way of payment for the difference amount.

In case the value of the gift coupon exceeds the value of the goods ordered, you may, of course, dispose of the remaining amount when ordering the next time.

How to book a gift coupon

Once you received a gift coupon by email, you may book the value as follows:

1. Click to the link mentioned in the email. In case you still don’t dispose of a personal customer’s account with us, you may open one now.

2. You may fill in the code of your gift coupon after putting a product into your shopping cart.

How to solve problems

If contrary to expectations you meet with a problem when using a gift coupon, please contact us by email: info@underwear-shop24.de. Please describe your problem as exactly as possible. Important information for us is e.g. your customer’s code no., the code no. of the gift coupon, the error message of the system and the name of the browser you are using.